Novux Sdn Bhd is a membership based serviced provider. Both members and non-members may reserve and use some areas of the Novux Sdn Bhd.
The following apply for space usage cancellation and refunds:
- SERVICED OFFICE , CO-WORKING & VIRTUAL OFFICE :
No refund is available after effective date of agreement and cancellation within agreement date Should client request for termination, security deposit will be automatically forfeited.
Refundable deposit shall be returned to client upon contract finished date should client decided not to extend their service agreement with Novux Sdn Bhd.
- FOR MEETING, CONFERENCE ROOM RESERVATIONS & EVENT HOSTS :
No refund is available if the reservation is cancelled after the start time.
If you are using Novux workspace as the venue for your meeting/conference/event and request for cancellation, the refund process is as following :
- Any cancellation 30 days before meeting/conference/event start date, 10% will be deducted upon payment made.
- Any cancellation 14 days before meeting/conference/event start date ,30% will be deducted upon payment made.
- Any cancellation 7 days before meeting/conference/event start date ,50% will be deducted upon payment made.
- Any cancellation 3 days before meeting/conference/event start date, 100% payment made is forfeited.
Cancllation and Refunds ( If applicable )
Once your refund request is received, your request will be verified and notified by us. If approved, a refund process will automatically be applied to your account within 14 working days.
All refund request should be written to : [email protected]